Privacy Policy

At DuolingoGuides.com, we are committed to protecting the privacy and security of our users’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the data you provide when accessing our website and services. Please read it carefully.

Information We Collect

DuolingoGuides.com collects different types of information for various purposes to provide and improve our services.

Personal Information 

This refers to any data that can be used to identify you as an individual, such as:

  • Name, email address, phone number
  • Mailing/billing address
  • Account login credentials
  • Payment information for purchases
  • Language proficiencies and learning goals

We collect personal information when you create an account, make a purchase, sign up for our newsletter, participate in events/surveys, or contact us directly.

Usage Data 

We automatically collect certain technical data through website analytics, cookies, log files and other tracking mechanisms when you visit our site.

This non-identifying usage data may include:

  • Device and browser information
  • IP address
  • Pages visited and features used
  • Date/time stamps
  • Crash data and error logs

Collecting usage data helps us understand how users interact with our site and services so we can improve the overall experience.

How We Use Your Information

We use the personal information and usage data we collect for the following purposes:

  • To provide, maintain and secure our website and services
  • To process transactions and send billing information
  • To personalize content, features and user experiences
  • To respond to inquiries and provide customer support
  • To notify you about updates, new offerings and promotions
  • To detect, prevent and mitigate fraudulent or illegal activities
  • To analyze usage trends and improve our offerings
  • To comply with legal obligations and enforce our policies

We may aggregate and anonymize personal information so it can no longer directly identify individuals for analytics purposes.

Information Sharing and Disclosure

DuolingoGuides.com does not sell or rent your personal information to any third parties for marketing purposes without your explicit consent. However, we may share your data with trusted partners and service providers to help facilitate our legitimate business operations, such as:

  • Payment processors to enable purchases/subscriptions
  • Email service providers for marketing communications
  • Analytics providers to understand site usage
  • Hosting providers to store data securely

We may also disclose user information if legally required, such as compliance with valid court orders, laws, or regulations. We will make reasonable efforts to notify you beforehand in such instances.

In the event of a business transaction, such as a merger, acquisition, or asset sale, your data may be transferred or shared as a business asset. We will provide notice of such transfer and any updated privacy policy prior to such disclosure.

Data Security

DuolingoGuides.com has implemented appropriate administrative, technical and physical safeguards to help protect your personal information from loss, misuse, unauthorized access or disclosure. However, no data transmission over the internet or storage system can be guaranteed 100% secure.

You are responsible for maintaining the confidentiality of any account credentials and restricting unauthorized access to your devices and accounts. Please promptly notify us of any unauthorized use or suspected breach of your DuolingoGuides account.

Third-Party Links and Services

Our website may contain links to external websites, applications or services maintained by third parties that are not governed by this Privacy Policy. We encourage you to review the privacy practices of any third-party providers whose services you choose to use.

DuolingoGuides.com has no control over, and assumes no responsibility for, the content, privacy policies or practices employed by websites and services operated by companies independent of us.

Data Retention 

We will retain your personal information only for as long as necessary to provide you with access to our services or as required to comply with our legal, accounting, and reporting obligations. After that period, we will securely delete or anonymize your personal data.

However, we may need to preserve certain information to comply with judicial orders, detect or prevent fraud or abuse, resolve disputes, enforce agreements, or for other legally permissible purposes.

Your Privacy Rights 

DuolingoGuides.com respects the privacy rights of our users. Subject to applicable laws, you may have the following rights regarding your personal information:

  • Access your data and receive a copy
  • Rectify any inaccurate information
  • Request deletion of your personal data
  • Restrict or object to certain processing
  • Opt-out of marketing communications
  • Data portability (transfer to another service)

To exercise these rights, please submit a written request to our Data Protection Officer using the contact information provided below. We may need to verify your identity before complying with your request.

Children’s Privacy 

Our website, services and offerings are intended for general audiences over the age of 16. We do not knowingly collect personal information from children under 16 without parental consent.

If we learn that we have inadvertently collected personal data from a child under 16, we will promptly delete that information. If you are aware of such a situation, please contact us immediately.

Consent and Policy Updates

By using DuolingoGuides.com services, you consent to our data practices described in this Privacy Policy. If our practices change in the future, we will update this policy and indicate the latest revision date.

Your continued use of our services after any changes have been made indicates your consent to the new policy terms. We encourage you to periodically review our Privacy Policy for any modifications.

Contact our Data Protection Officer 

If you have any questions, comments or concerns regarding our privacy practices or this policy, please contact our Data Protection Officer at:

DuolingoGuides.com 

Data Protection Officer 

1525 NW 57th St 

Seattle, WA 98107 

privacy@duolingoguides.com

We will make every effort to resolve any privacy concerns you may have regarding our handling of your personal information.