Reach Duolingo’s customer service team through email at support@duolingo.com or by phone at 1-412-695-9655. Support hours run Monday through Friday, 8 AM to 8 PM Eastern Time.
Getting help with your language learning journey shouldn’t be complicated. From account issues to test concerns, this guide covers every aspect of Duolingo’s support system. Let’s explore all the ways to get the assistance you need.
How to Contact Duolingo Support Team
Email Support Options
Duolingo offers several specialized email addresses for different needs:
- General inquiries: support@duolingo.com
- Privacy concerns: privacy@duolingo.com
- Business partnerships: partnerships@duolingo.com
- Media requests: press@duolingo.com
- Investor relations: ir@duolingo.com
Send clear, specific messages to get faster replies. Include screenshots or error messages when reporting technical problems.
Phone Support Details
Call these numbers during business hours:
- Main support line: 1-412-695-9655
- Corporate office: 1-412-567-6602
Support staff handles:
- Account problems
- Billing questions
- Technical issues
- General inquiries
Remember to have your account details ready before calling.
Help Center Resources
The Duolingo Help Center offers:
- Step-by-step guides
- Troubleshooting tips
- Account management help
- Course information
Visit the Help Center first for common issues. Many problems have quick solutions already documented there.
Social Media Support Channels
Find Duolingo on:
- Twitter/X
Message them directly through these platforms. Response times vary, but social media teams often reply within 24 hours.
Quick Solutions to Common Duolingo Problems
Account Access Issues
Can’t log in? Try these steps:
- Reset your password
- Clear browser cache
- Update the app
- Check email verification status
Most access problems get fixed with these simple solutions.
Subscription and Billing Questions
Super Duolingo subscribers might face:
- Unexpected charges
- Renewal issues
- Plan changes
- Payment method updates
Contact billing support with:
- Transaction dates
- Payment method details
- Account email
- Error messages
App Technical Problems
Fix common app issues:
- Force stop the app
- Clear cache
- Check internet connection
- Reinstall if needed
Report bugs through the app’s “Report a Problem” feature.
Streak and Progress Concerns
Protect your learning streak:
- Use streak freezes
- Complete lessons before midnight
- Check timezone settings
- Take screenshots of completed lessons
Duolingo English Test Support
Test Day Technical Requirements
Prepare your testing environment:
- Quiet, private room
- Strong internet connection
- Working webcam and microphone
- Valid ID document
- Chrome browser
Test your setup before exam day.
Common Test Issues and Solutions
Handle test interruptions:
- Browser crashes
- Internet disconnection
- Background noise
- System compatibility
Document any problems during the test.
Test Result Appeals Process
Appeal rejected tests by:
- Filing within 48 hours
- Providing detailed explanation
- Including supporting evidence
- Following up if needed
Certification Problems
Address certification issues:
- Invalid test results
- Score reporting delays
- Institution verification
- Certificate downloads
Tips for Faster Support Resolution
Required Information for Support Tickets
Include:
- Account email
- Device type
- Operating system
- Clear problem description
- Screenshots or videos
- Error messages
Best Times to Contact Support
Optimal contact hours:
- Mid-morning (10 AM – 12 PM EST)
- Early afternoon (2 PM – 4 PM EST)
- Weekdays
- Non-holiday periods
Documentation to Include
Gather:
- Account details
- Payment records
- Error messages
- Communication history
- Previous ticket numbers
Business Hours and Response Times
Global Support Coverage
Support available:
- North America: 8 AM – 8 PM EST
- UK office: 85 Great Portland Street, London
- Multiple language support teams
Expected Wait Times
Typical response periods:
- Emails: 24-48 hours
- Phone calls: 5-15 minutes
- Social media: 24 hours
- Test appeals: 48-72 hours
Emergency Support Options
Urgent issues get priority:
- Test day problems
- Account security concerns
- Payment disputes
- Platform outages
Additional Support Resources
Community Forums
Active forum features:
- User discussions
- Language exchange
- Problem solving
- Learning tips
Join conversations with millions of learners.
Help Documentation
Access guides about:
- Course features
- Learning methods
- Technical setup
- Account management
Find answers quickly in searchable documentation.
Video Tutorials
Watch helpful content about:
- Feature walkthroughs
- Test preparation
- Common solutions
- Tips and tricks
FAQs
Popular questions cover:
- Account management
- Course progress
- Super Duolingo benefits
- Test procedures
Executive Customer Service Team
Escalation Process
When to escalate:
- Unresolved issues
- Complex problems
- Special circumstances
- Security concerns
Corporate Contact Information
Reach Duolingo headquarters:
- Address: 5900 Penn Ave, Second Floor, Pittsburgh, PA 15206
- Corporate phone: 1-412-567-6602
- Business inquiries: partnerships@duolingo.com
Team leaders:
- Robert Meese – Chief Business Officer
- Manu Orssaud – Chief Marketing Officer
- Luis von Ahn – CEO
Duolingo’s support system aims to help every learner succeed. Whether you need quick answers or complex problem-solving, multiple support channels stand ready to assist. Keep this guide handy for any future support needs on your language learning journey.
Check the Help Center first for immediate solutions. For personalized help, contact the support team through your preferred channel during business hours. Stay patient during busy periods, and always include relevant details in support requests.
