Reach Duolingo’s customer service team through email at support@duolingo.com or by phone at 1-412-695-9655. Support hours run Monday through Friday, 8 AM to 8 PM Eastern Time.
Getting help with your language learning journey shouldn’t be complicated. From account issues to test concerns, this guide covers every aspect of Duolingo’s support system. Let’s explore all the ways to get the assistance you need.
How to Contact Duolingo Support Team
Email Support Options
Duolingo offers several specialized email addresses for different needs:
- General inquiries: support@duolingo.com
- Privacy concerns: privacy@duolingo.com
- Business partnerships: partnerships@duolingo.com
- Media requests: press@duolingo.com
- Investor relations: ir@duolingo.com
Send clear, specific messages to get faster replies. Include screenshots or error messages when reporting technical problems.
Phone Support Details
Call these numbers during business hours:
- Main support line: 1-412-695-9655
- Corporate office: 1-412-567-6602
Support staff handles:
- Account problems
- Billing questions
- Technical issues
- General inquiries
Remember to have your account details ready before calling.
Help Center Resources
The Duolingo Help Center offers:
- Step-by-step guides
- Troubleshooting tips
- Account management help
- Course information
Visit the Help Center first for common issues. Many problems have quick solutions already documented there.
Social Media Support Channels
Find Duolingo on:
- Twitter/X
Message them directly through these platforms. Response times vary, but social media teams often reply within 24 hours.
Quick Solutions to Common Duolingo Problems
Account Access Issues
Can’t log in? Try these steps:
- Reset your password
- Clear browser cache
- Update the app
- Check email verification status
Most access problems get fixed with these simple solutions.
Subscription and Billing Questions
Super Duolingo subscribers might face:
- Unexpected charges
- Renewal issues
- Plan changes
- Payment method updates
Contact billing support with:
- Transaction dates
- Payment method details
- Account email
- Error messages
App Technical Problems
Fix common app issues:
- Force stop the app
- Clear cache
- Check internet connection
- Reinstall if needed
Report bugs through the app’s “Report a Problem” feature.
Streak and Progress Concerns
Protect your learning streak:
- Use streak freezes
- Complete lessons before midnight
- Check timezone settings
- Take screenshots of completed lessons
Duolingo English Test Support
Test Day Technical Requirements
Prepare your testing environment:
- Quiet, private room
- Strong internet connection
- Working webcam and microphone
- Valid ID document
- Chrome browser
Test your setup before exam day.
Common Test Issues and Solutions
Handle test interruptions:
- Browser crashes
- Internet disconnection
- Background noise
- System compatibility
Document any problems during the test.
Test Result Appeals Process
Appeal rejected tests by:
- Filing within 48 hours
- Providing detailed explanation
- Including supporting evidence
- Following up if needed
Certification Problems
Address certification issues:
- Invalid test results
- Score reporting delays
- Institution verification
- Certificate downloads
Tips for Faster Support Resolution
Required Information for Support Tickets
Include:
- Account email
- Device type
- Operating system
- Clear problem description
- Screenshots or videos
- Error messages
Best Times to Contact Support
Optimal contact hours:
- Mid-morning (10 AM – 12 PM EST)
- Early afternoon (2 PM – 4 PM EST)
- Weekdays
- Non-holiday periods
Documentation to Include
Gather:
- Account details
- Payment records
- Error messages
- Communication history
- Previous ticket numbers
Business Hours and Response Times
Global Support Coverage
Support available:
- North America: 8 AM – 8 PM EST
- UK office: 85 Great Portland Street, London
- Multiple language support teams
Expected Wait Times
Typical response periods:
- Emails: 24-48 hours
- Phone calls: 5-15 minutes
- Social media: 24 hours
- Test appeals: 48-72 hours
Emergency Support Options
Urgent issues get priority:
- Test day problems
- Account security concerns
- Payment disputes
- Platform outages
Additional Support Resources
Community Forums
Active forum features:
- User discussions
- Language exchange
- Problem solving
- Learning tips
Join conversations with millions of learners.
Help Documentation
Access guides about:
- Course features
- Learning methods
- Technical setup
- Account management
Find answers quickly in searchable documentation.
Video Tutorials
Watch helpful content about:
- Feature walkthroughs
- Test preparation
- Common solutions
- Tips and tricks
FAQs
Popular questions cover:
- Account management
- Course progress
- Super Duolingo benefits
- Test procedures
Executive Customer Service Team
Escalation Process
When to escalate:
- Unresolved issues
- Complex problems
- Special circumstances
- Security concerns
Corporate Contact Information
Reach Duolingo headquarters:
- Address: 5900 Penn Ave, Second Floor, Pittsburgh, PA 15206
- Corporate phone: 1-412-567-6602
- Business inquiries: partnerships@duolingo.com
Team leaders:
- Robert Meese – Chief Business Officer
- Manu Orssaud – Chief Marketing Officer
- Luis von Ahn – CEO
Duolingo’s support system aims to help every learner succeed. Whether you need quick answers or complex problem-solving, multiple support channels stand ready to assist. Keep this guide handy for any future support needs on your language learning journey.
Check the Help Center first for immediate solutions. For personalized help, contact the support team through your preferred channel during business hours. Stay patient during busy periods, and always include relevant details in support requests.
Dear Duolingo :
I have reviewed the failure of any response to repeatedly sending emails that apparently do not rise to the occasions of a reply . It is where , and when I decided that did not wish to have condescending instructions on how to write an email , or enjoy disconnected telephone lines . Despite enjoying the Application and the learning it enabled upon paying the $119.00 fee for the entire year , well if you insist on knowing read the damn emails .
I would appreciate the return of my money so I am able to invest in a language application that does respond to issues that arise . Sincerely , Frederick Royce Perez .
Hello Frederick, I apologize for your negative experience with support. For refund requests, please:
-Email support@duolingo.com specifically about billing refunds
-Or call 1-412-695-9655 during 8 AM – 8 PM EST
Include your transaction details and account email. The billing support team should be able to process your refund request directly. They typically respond within 24-48 hours.
Dear sir,
I want to know English with English. But my nokia 6 phone shows hindi. How can I change the language.
Hello! To change the language settings from Hindi to English on your Nokia 6:
-Open Duolingo app
-Go to your profile settings
-Look for language preferences
If you can’t find these options, email support@duolingo.com with your device details. They offer support in multiple languages and can guide you through the process.
I’ve been enjoying your website the past year learning Arabic. My one difficulty is seeing the size of the script, which is so small. Any suggestions.
Hello Christine! For the Arabic script size issue, you can try these solutions:
In the app: Check your device’s display settings to increase text size
On desktop: Use Chrome browser’s zoom feature (Ctrl + or Cmd +)
If you’re still having trouble, contact support@duolingo.com – they can provide more specific guidance for your device.
Hello!
Today I cleared a storage of Duolingo, because I noticed some problems with my french course and clearing of app’s cache have borne no fruit. After that I started and tried to drop in my account through my google account of my android phone, and … I saw unfortunately another one which I used before and it’s not my actual account. Of course I tried to remember and tried entering other emails but … in brief without success. In this problematic account I used nickname “Stremynnoi”, and as I recall I registered it in 2016, and at this moment is learning 1797 or 1798 days in a row. Please help me restore my current account!
Hi Konstantin, I understand you’re concerned about losing access to your long-running account with an impressive 1797+ day streak! Don’t worry – there are several steps we can take to help recover your account:
1. First, since you mentioned logging in through Google, try checking all Google accounts connected to your phone. You can do this in your phone’s Settings > Accounts section.
2. If that doesn’t work, you can contact Duolingo’s direct support at support@duolingo.com with the following information (mentioned in our article’s “Required Information for Support Tickets” section):
-Your username: “Stremynnoi”
-Account creation year: 2016
-Your current streak (1797/1798 days)
-Any previous email addresses you might have used
-The language course you were learning (French)
For fastest response, contact them during their support hours (8 AM – 8 PM Eastern Time) and include “Account Recovery – Long-term User” in your email subject line.
In the meantime, don’t start any new lessons on the incorrect account, as this might complicate things. Duolingo’s support team is usually very helpful with account recovery cases, especially for dedicated users with long streaks like yours.
Please let us know if you need any additional assistance!
Has anyone else had issues with their streak freezes not activating automatically? I lost my 180-day streak last week even though I definitely had freezes available. Super frustrated about this!
Hi Sarah, I’m sorry to hear about your streak loss. This usually happens when the streak freeze isn’t properly activated before midnight in your timezone. As a quick fix, make sure to check your timezone settings in your profile and verify that you have streak freezes available before you need them. You can see this under Settings > Account > Learning Reminders. If you’re still having issues, you can contact Duolingo directly at support@duolingo.com with screenshots of your streak history.
The article mentions calling their support line, but I got much faster response through their Twitter/X account. Had a payment issue resolved within 2 hours! Just make sure to DM them during their business hours (8 AM – 8 PM EST).
Thanks for sharing your experience, Marcus! You’re right – social media can be very effective for quick responses. I’ll update the article to emphasize this point. It’s especially useful for time-sensitive issues like payment problems.
Really appreciate the comprehensive contact info, but there’s one thing missing – what about the Schools/Classroom support? I’m a teacher using Duolingo in my class and sometimes need specific help with the education features.
Great point, Michael! For Duolingo for Schools support, you can email schools@duolingo.com. They typically respond within 1-2 business days and can help with classroom management, student progress tracking, and assignment features. I’ll suggest adding this information to the article.
I paid for the family annual subscription last year. I have since not been in the app once as I have had no phone to do it on. I have today installed it and it is saying I have no account. What do I do?
Hi Georgie, I understand how frustrating this can be. Based on the support information, I recommend:
1. Email support@duolingo.com with your payment details and transaction date
2. Or call 1-412-695-9655 during business hours (8 AM – 8 PM EST)
Make sure to have your payment confirmation email handy. The support team can help restore your family subscription access.